engineering jobs
Technical Support Representative
About the Job
Delphi Display Systems:
Established in Orange County, California, we are the leading supplier of outdoor digital signage products for industries including quick service restaurants, petroleum retail and other outdoor venues. Our product is the drive-thru order confirmation system installed in over 15,000 locations in virtually every fast food chain in the US and abroad. We are growing and profitable, and are looking for talented people to join our team as we build the business both within the fast food industry, and as we take our technology to other outdoor digital signage verticals. The environment at Delphi is high-energy and intense, as well as collegial and fun. We provide a great work environment & competitive benefits -- we work hard and play hard, but always as a team.
Job Summary:
The Technical Support Representative I provides hardware, software, and some network support for its customers in a call center environment. This includes troubleshooting and resolving or escalating issues regarding Order Confirmation Systems for our QSR customers who utilize a diverse range of POS Systems. Additional responsibilities include providing internal technical support to the sales, engineering and installation departments.
Duties & Responsibilities:
- Respond to telephone calls for technical support in a timely manner and
have the ability to explain technical situations to non-technical individuals.
- Clearly document the incidents/issues, and troubleshooting steps taken into
an incident management system.
- Identify, research, and resolve technical issues and escalate issues to other
support teams when necessary.
- Work in a fast-paced environment, able to adapt to frequent change and be
able to work a flexible schedule.
- Work with diverse groups and individuals to meet goals/SLAs, establish
priorities, and solve complex issues.
Knowledge/Skills/Abilities:
-Solid understanding of basic hardware troubleshooting, software
troubleshooting, and network components and concepts.
- Must be proficient in Ms Office Suite such as Word, Outlook and Excel.
- Ability to provide support to end users on a variety of hardware and software
topics relating to Point-of-Sale equipment.
- Mature, self-motivated, and professional with excellent written and verbal
communication skills.
- Strong problem solving and analytical abilities.
- Strong commitment to quality customer service.
- Ability to work independently as well as willing to follow direction and
best practices.
- Regularly demonstrates initiative in supporting the customer outside of
expected job assignments.
- Attention to detail and ability to multi-task.
- Candidates must also be able to work any shift, holidays, and weekends
Special Requirements:
- Minimum travel
- Must be able to take after hours calls to ensure 24/7 support.
Credentials and Experience:
- Minimum 1 year experience involving Technical Support, Field Service or
Installations with electronic systems in Quick Service Restaurants.
- Associates degree, technical school or equivalent military exp a must.
- MAS 90/200 experience a plus
Application Process
Qualified candidates should submit their resumes, references and salary
history to the following e-mail address:
HR@delphidisplay.com
HR@delphidisplay.com
or fax to (949) 574-4217
*No phone calls please*
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